Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please contact us at info@kenitkid.com with the subject line "Return: Order #(your order number)" and in the body please state the items you wanted to return.

Unfortunately, we cannot accept returns on as-if & sale items or gift cards.

We ship worldwide, with standard delivery fee applies. For local courier we are currently utilizing Pgeon and DHL e-commerce (subject to change without prior notice); while for international we are using DHL & Aramex International. All these services are subject to change from time to time.

Your order will be shipped out within 48 hours once payment is completed (except on weekend and public holiday).

Usual delivery time will take approximately 3 - 7 working days within South East Asia (Malaysia, Singapore, Brunei).

You will receive an email with a tracking number once your order is shipped. If you have any other questions, please contact us and we will do our best to help you out. 

Yes we do upon request. If you are located in Kuala Lumpur, we can arrange a rider to get the item delivered to you (at your own cost).

For outside of Kuala Lumpur, we provide the option for customers in Malaysia & Singapore to opt for express shipping. The parcel is guaranteed to arrive on the next working day by DHL Express, provided the order is confirmed by 3 PM on the date of purchase.

Please e-mail us with the subject line "Requesting for Express Shipping" at info@kenitkid.com

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.  

1. Select the items you want or need. No processing fees, credit checks or waiting time.

2. Use hoolah as your payment option and we will help you divide the total amount into three interest-free installments.

3. Enter your details - add your debit or credit card details for payment. The first installment will be deducted upon checkout.

4. Automated installment deductions - reminder e-mails will be sent before due date and installments will be charged automatically.

The installments service only available for Malaysian customers for now

As part of our efforts to ensure responsible spending, there may be a limit on the amount you can spend. This varies across each individual and it is determined by the system.

We want to empower our customers by allowing them to purchase what they want today. We are committed to helping our customers do this in a responsible manner, which may result in some transactions not being approved.