Exchange & Return Policy

EXCHANGE & RETURN

While we are committed to our customer's satisfaction, we do not hold a Refund Policy. However, we accept exchanges with the following conditions:

  • Item is not damaged, has not been altered or washed
  • Exchange is confirmed and returned within 10 days

*Please note that exchange is only applicable for normal price items (SALE items are final and non-exchangeable), and subject to stock availability.

Postage charge of RM12 applied (within Malaysia). Please include the following details

  • Order Number
  • Full Name
  • Phone Number
  • Remarks

Please contact us at info@kenitkid.com


DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.